Privacy Policy Betty Casino in Ontario

This Privacy Policy outlines how Betty Casino (hereinafter referred to as the “Casino”, “We”, “Us”, or “Our”) collects, uses, and protects your personal data. As a Data Controller, we are required by the gambling regulations of Canada to process players’ personal information to provide gaming services and ensure regulatory compliance.

By registering an account on our Website, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree with how we handle your data as described herein, please refrain from using our services.

We reserve the right to update this Policy periodically. While we will make reasonable efforts to notify you of significant changes, we encourage you to review this page regularly. Your continued use of the Website constitutes acceptance of any updates.

General provisions

To provide a secure and legal gaming environment, we collect the following types of information:

Registration Data: Information provided during sign-up, including your full name, date of birth, residential address, email address, and phone number.
Verification Documents (KYC): Copies of documents required to verify your identity and source of funds, such as a passport, driver’s license, utility bills, or bank statements.
Transaction History: Details of deposits, withdrawals, and wagers made via the Website.
Communication Records: Records of your interactions with our Support Team via email, live chat, or phone.
Technical Data: Information automatically collected when you use our services, including IP address, GeoIP location, device type, browser information, and login activity logs.

Information we collect

We process your personal data for specific, lawful purposes, including:

Service Provision: Processing bets, managing your account, and facilitating payments.
Identity Verification: Conducting Age Verification and Know Your Customer (KYC) checks.
Legal Compliance: Adhering to Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws of Canada.
Fraud Prevention: Monitoring transactions to detect and prevent fraud, bonus abuse, or other illegal activities.
Customer Support: assisting you with technical issues or account management.
Marketing (Optional): Sending promotional offers and news, provided you have opted in to receive such communications.
Analytics: Analyzing user behavior to improve our Website and services.

Marketing communications

With your consent, we may use your contact details to send you information about bonuses, new games, and exclusive promotions.

You have the right to opt-out of marketing communications at any time by:

Adjusting the settings in your Player Account profile.
Clicking the “Unsubscribe” link in any promotional email.
Contacting our support team at [email protected].

Note: By accepting a prize or winnings, you agree to the use of your username for promotional purposes, unless prohibited by local laws.

Data collection methods

We primarily collect data directly from you. However, we may also lawfully obtain information from trusted third parties, such as:

Identity verification agencies.
Fraud prevention services.
Credit reference agencies.

Any data received from third parties is protected under this Policy with the same rigor as data collected directly from you.

Sharing your data

We do not sell or rent your personal data. However, we may share your information with authorized entities to fulfill our services:

Group Companies: Other entities within our corporate group for administrative purposes.
Service Providers: Third parties who assist with payment processing, website hosting, marketing, and fraud detection.
Regulatory Authorities: We may disclose data to law enforcement or regulatory bodies in Canada if required by law or a valid legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred to the new owner. You will be notified via email before such a transfer occurs.

All third-party processors are bound by confidentiality agreements and data protection laws.

Data retention

We adhere to strict data retention policies.

Active Accounts: We retain your data for as long as you use our services.
Closed Accounts: Following account closure, we are legally required to retain your records for a minimum period (typically 5 years) to comply with AML/CFT regulations and tax laws in Canada.

After the mandatory retention period expires, your data will be securely deleted or anonymized.

Security measures

We utilize industry-standard security protocols to protect your information, including:

SSL Encryption: All data transmitted between your device and our servers is encrypted.
Access Control: Only authorized employees (e.g., Compliance, Support, Fraud teams) have access to your data.
Account Protection: We encourage the use of strong passwords and offer Two-Factor Authentication (2FA) for added security.

Cookie policy

Our Website uses cookies to enhance your experience.

Essential Cookies: Required for the website to function (e.g., logging in).
Functional Cookies: Save your preferences (e.g., language or region).
Analytics/Advertising Cookies: Help us measure website performance and deliver relevant ads.

You can manage your cookie preferences through your browser settings, though blocking essential cookies may impact website functionality.

Contact us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection.

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